Our

Terms &

Conditions

I.

TERMS

WHO WE ARE

PRIVACY POLICY

DISCLAIMER

II.

OUR SERVICES 

CONSULTATION / QUOTE / SITE SURVEY

RENOVATION PROJECT CONDITIONS

ONLINE ORDERS

PAYMENT METHODS

DELIVERY

DAMAGED OR FAULTY ITEMS

CANCELLATIONS / RETURNS

1Terms

These are the terms and conditions on which we supply Goods to the Customer and shall apply in place of and prevail over any terms or conditions (whether or not in conflict or inconsistent with these Terms) or referred to in any documentation submitted by the Customer or in correspondence or elsewhere or implied by trade custom, practice or course of dealing. The Company's acceptance of the Customer's order (including telephone orders) shall be effective only where such acceptance is in writing on the Company's order acceptance form, at which point a contract will come into existence between you and us. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide Goods to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think there is a mistake in these terms, please contact us to discuss. Design Angels Ltd may update this Terms and conditions from time to time. We will notify you of any changes by posting a new Terms and conditions on our website. You are advised to review this Terms and conditions for any changes.

2. Our company

This website www.designangels.co.uk is owned and operated by Design Angels Ltd, a company registered in England whose registered office is at: 34 Cheniston gardens, W8 6TH, London.

Company Registration No. 11591335

3. Privacy policy

Our privacy policy is in line with The General Data Protection Regulation (GDPR), which came into force on May 25th, 2018. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this policy. We use your personal information only for providing and improving the website. By using the site, you agree to the collection and use of information in accordance with this policy. You agree to grant to us a non-exclusive, royalty-free and transferrable right to use any content you send us, so that we may provide the best service to you. We won’t share your personal information with third parties without your permission. We will only disclose it to the partners we work with to provide you our services. We collect information about you when you:

  • register for an account with us

  • contact us by e-mail for any reason

  • make a transaction through our online store

4. As a User of the Site you agree not to:

  • use the website in a manner that harasses, annoys, threatens or intimidates other users

  • use the website or access to it for any fraudulent or unlawful purpose

  • interfere with or disrupt the operation of the website or access to it

  • use the website in any way that is connected with spamming, phishing, trolling or any similar activities

  • transmit or otherwise make available in connection with the website or access to it any virus, worm, Trojan horse, time bomb, spyware, or other computer code, file, or program that is harmful or invasive or may or is intended to damage or hijack the operation of, or to monitor the use of, any hardware, software, or equipment

  • restrict or inhibit the ability of any other person to access or use the website

  • modify or adapt any portion of the website

  • remove or modify any copyright, trade mark, or other proprietary rights notice from the website

  • We reserve the right to exercise whatever lawful means we deem necessary to prevent unauthorised access to or use of the Site including, but not limited to, technological barriers, IP mapping, and contacting your Internet Service Provider (ISP) regarding such unauthorised use

5. Disclaimer

Our website claims no credit for any images posted on this site unless otherwise noted. Images on this website are copyright to its respectful owners. If there is an image appearing on this website, or our social media accounts, that belongs to you and you do not wish for it to appear on this site, please e-mail us with a link to the said image and it will be promptly removed.

Any drawings/sketch/information provided whether verbal or written is given as guidance only. Although we have made every effort to display colours accurately, we cannot guarantee that a device’s display of colours or the printed pictures in our brochure accurately reflects the colour of the goods. Your goods may vary slightly from those images. It is the customer's responsibility to confirm with their advisers that the goods are suitable for any intended installation. It is the customer's responsibility to ensure that any installation using goods supplied by our company complies with all statutory water and building regulations.

6. Our services

We provide our home improvement services using our carefully selected and approved in-house designers and project managers and third party contractors, who have expertise in conducting home refurbishments. It is free to use our services up to acceptance of the quotation that we provide you following a visit by our contractor.

To use our home improvement services you must be the owner of the property where our services are to be carried out or have the property owner’s express permission to undertake home improvement, maintenance or repair services on the property.

7. Consultation / design and quotes / site survey 

 

Once you have selected our service for the performance of your project we will arrange for a suitable surveyor expert to visit you at your property to make some measurements and advise you on the project renovation. This is free of charge and you can select the date and time that is most suitable for you, from our appointment slots we make available to you under tab "Book a consultation". After his visit we will potentially revise your quote for any additional labour that might occur after professional survey is done on the site. Please bear in mind it could vary slightly from the initial quote you had received via sms together with your proposed personalised bathroom design. 

After and if you accept your bathroom renovation quote, we will organise our contractors to go to your home to assess your project. Your final quote will be valid for 60 days from date of submission in your account and will be inclusive of Value Added Tax (VAT) where applicable. 

If you accept a quote you agree to pay the price contained in the quote for the performance of the project. Until you accept the quote we may withdraw it at any time by notifying you and such withdrawal will have immediate effect. Acceptance of a Quote constitutes acceptance of these Terms. When you accept a quote, you will be asked to confirm a start date for the project. You will also be required to pay a 50% deposit in order for the quote to be accepted and for the renovation project to start.

 

During a contractor assessment, it may not be possible to identify every project risk. If a project risk is discovered before or during the performance of the project we reserve the right to halt any and all performance of the project until we are satisfied that the project risk has been resolved. We take the safety of our customers and contractors very seriously and want the performance of the job to be as smooth and safe as possible.

8. Renovation project conditions

You need to provide clear access to your property and all other necessary arrangements to enable our contractors to perform the renovation until the project is complete.

If, when the contractor has finished the project, the project is not finished to your satisfaction, you must notify us immediately and we will use our reasonable endeavors to remedy the situation. We will request you to provide a snagging list, containing a list of small, remedial tasks for our contractor's attention.

Sometimes, due to the nature of the project, the requirements may change as the renovation is performed. If the project changes, you will be asked to accept a variation request that we will present you with, which will outline various options available to you and additional payments that may be required.

It is the responsibility of the customer to obtain any and all permits, licences and other consents necessary for the lawful performance of the renovation works.

We may, acting reasonably, temporarily or permanently suspend any project at any time for technical, legal or operational reasons.

9. Online orders

Once you have placed an order through our Design Angels online shop, you will receive an email or a phone call within 2 working days to confirm the delivery date of the goods you ordered. All prices include a VAT, which will be stated also on the invoice we sent you electronically within 2 days.

Our services and online shopping is only available within Greater London area. If you will place an order outside of this area, we will have to cancel your order and give you a refund if applicable. 

If we are unable to accept your order, we will inform you of this in writing and will not charge you for the goods. This might be because the goods are out of stock, because we have identified an error in the price of description of the goods or because we are unable to meet a delivery deadline you have specified or you live outside London area.

If you wish to make changes to an order you have already placed, you can do so by calling the sales team at 07340 100858 or e-mail us on contact@designangels.co.uk

10. Payment methods

  • For online orders of goods:

You can pay by debit card or credit card through our online shop using a secure payments process or by bank transfer directly from your bank to ours. Our company shall not be obliged to make delivery until we have received the payment in full in cleared funds. 

  • for project quote acceptance:

You can pay only by bank transfer directly from your bank to ours. We will need a 50% deposit to start the project and the balance payment of 50% once the actual renovation works start. 

11. Delivery

The costs of delivery and installation (if applicable) will be as notified to the customer during the order process. Delivery and installation (if applicable) shall be made as soon as possible. We will contact the customer with an estimated delivery and installation date.

  • For small parcel deliveries, we will use a courier service. Each item will be carefully packaged and distributed to our courier after being dispatched from our warehouse. Your delivery will then arrive at your door within 3-12 days. The standard economy delivery charge:

   -  up to 1.5 kg is £3.95

   -  up to 10 kg is £6.95 

   -  up to 30 kg is £ 24.95

  • For large pallet deliverieswe will use our own courier. You will be contacted to arrange a suitable delivery date. Please contact us for details about pallet delivery in remote areas. Our standard pallet service offers delivery to the kerbside. Please ensure you have appropriate personnel on site to accept and off load deliveries. Our insurance coverage stipulates that we cannot deliver goods into your premises. The customer agrees to accept delivery within 30 days of the order being fully available. In the event of the customer not accepting the goods within this period, our company reserves the right to charge storage and insurance of the goods at the rate of 5% of the total order value per month or part thereof. The price for our kerbside delivery is only for and within London area and is £89.

  • Deliveries of goods are FREE when you use our full bathroom refurbishment services together with the renovation works (bathroom packages).

  • International deliveries of special items are possible and will be confirmed upon your request. 

If delivery of the goods is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any goods you have paid for but not received.

12. Damaged / faulty items

All goods must be inspected at time of delivery and signed for in "good condition". Such signature that the goods are in good condition shall be treated as our company’s fulfilment of its obligations under the contract. It is the responsibility of the customer to ensure that goods are not signed for unexamined. Where delivery is made by our company's vehicle any damage/shortages must be notified to the driver at time of delivery and confirmed in writing to our company within 5 days.

13. Cancellation / returns of goods

If the customer contacts us in writing to end the contract for any of the reasons listed below, the contract will end immediately upon our receipt of such notice and we will refund you in full for any goods which have not been delivered (or if they have been delivered, returned to us by you in good condition).


The reasons are as follows:

  • we have notified you of an upcoming change to the goods or the terms and conditions, which you do not agree to

  • we have informed you of an error in the price or description of the goods you have ordered and you do not wish to proceed

  • we have suspended the supply of the goods for technical or health and safety reasons, or we notify you that we are going to suspend them for technical or health and safety reasons, in each case for a period of more than 3 months

The goods will only be accepted back providing they are not of a special or bespoke nature and they are returned to us in their original packaging/condition undamaged and it is within 30 days of the delivery date. In this case the customer will have to cover the cost of delivery.

This does not affect your right to return faulty manufactured items. If you wish to exercise your legal rights to reject faulty goods you must return them either by posting them back to us or (if they are not suitable for posting) allow us to collect them for you. We will pay the costs of postage or collection.

14. Cancellation of the renovation project

You can make a request to cancel your renovation project prior to its completion where our contractor is not performing the job in a safe way or if the job is of unacceptable standard and fails to correct the matter in 7 working days of you notifying us of that matter. 

Before cancelling the project, we reserve the right to investigate the matter and potentially suggest alternative solutions. Where a project is canceled we may retain any deposits already made by the customer. If you cancel a project other than pursuant to these Terms, you shall indemnify us against all damage to the property or other property, costs, expenses, claims or any losses of any kind suffered by you or any other person arising out of or in connection with the cancellation.

We may cancel the project any time where you fail to pay any outstanding amount owed to us within 5 working days of the amount becoming due. Or if you prevent or obstruct our contractor to do his work. Or in case we undergo any insolvency event. If we cancel the project under these Terms, we may retain any deposits already made by the customer. 

These Terms shall be construed in accordance with the laws of England and Wales and all disputes, claims or proceedings between us and any party relating to the validity, construction or performance of these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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